This following article was written
in the month of December 2008, in the BLOG – www.viewcrackers.blogspot.com – in an attempt to stall what was,
at that time, 5 years back, stoppable – the Evaporation
of Indian BPO Sector & the Processes! Nobody seemed to be interested about what had been written
in the BLOG. Now, after all these years, Indian BPO Industry is a total mess
where ‘QUALITY’ is an extinct species!
Processes,
where calling was involved, have flown away to countries like Philippines &
the HRs and the Voice &Accent Trainers here in India are still trying to
prove a point or two about the ‘Mother Tongue Influence’ of the candidate in
their heavily mother tongue influenced languages, ‘Foolishly’
Thinking That The Mother Tongue Influence Automatically Vanishes Just After One
Becomes An HR or Voice & Accent Trainer, Evaluating The Candidates! They
also pretend that Good Grammatical English Is the Worst English they have ever
come across, as they seldom know what English Grammar Is!!
India
(Not Bharat!?) has been made famous for the Back
Door Entry (BDE), all over the world, and the world famous Rating Agencies rank India
Number 1 in ‘Back Door Entry’! And, it is amusing to know that it
is the same principle of ‘The Back Door’ that is VEHEMENTLY applied
& followed in the BPO Industry in India, as, if one looks @ the existing
scenario, one NEVER FAILS to find some sections of society recruiting their own
sections into the jobs available in the BPO Industry; the
region, religion, cast etc playing the MOST DOMINANT ROLE in the selection
process; for example, people from certain regions selecting the people
from their OWN regions, people from certain religions selecting the people from
their OWN religions etc for the Quality BPO Jobs!
The
people in the thick of the BPO Action have refuted the charges
of Cast, Creed, Region, Religion etc colouring the Secular BPO Industry
as they ASSERT that, after all, it is a Secular BPO Country, where cast,
creed etc don’t have ‘THAT MUCH’ of an influence in Our BPO Constitution!
Here, below, we give the article
which was published in 2008 on BPO Industry that everyone can have a Secular
& Impartial BPO Assessment & see what it had been then and then
come to the present day to rue the present BPO Situation!
The so called authorities who have been commenting on the industry in positive tones for eons - what are these authorities for other than commenting continuously on something?! - continue trumpeting over the greatness on the things in the industry! They keep saying about something that they think are the most important things about the industry! Everyone conveniently forgets what this industry basically is and why it came to India in such a BIG WAY! Even those who are there in the BPO industry and those who think they lead the society and nation think about this ‘Panacea’ for the root decaying deadly decease called 'Joblessness or Unemployment' as another 'Somehow Grown' shrub or plant which if seen is ok or else don’t mind.
People who even don’t know this plant which is a panacea, fish very powerful microscopes out of their deep pockets as a juggler does and point out to the public the microscopic organisms living on the surface of its leaves as something 'Very Dangerous' and declare that these microorganisms were the 'Real Reason' for the extinction of the 'Good Old Flesh Eating Dinosaurs! 'Media spread this news of 'very dangerous organisms existing on the surface of its leaves' all over the nation and people develop a new phobia named by the experts who found out these' Deadly Organisms' as 'BPO Phobia'! The much respected and knowledgeable teachers of all the colleges and universities stand together to spread this 'piece of information' about 'the organisms', and they, with ‘other thought leaders and social strategists’, and with the help of media declare this plant an evil!
Hundreds of thousands of people earn their livelihood from this industry; but they all forgot that it is efficiency, quality and the like things which are the most important things which should be maintained at any cost! They completely forgot the basic rule "Give Quality (work) & Take Quality (remuneration)! The personnel who were in the responsible positions of recruiting quality people did underhand dealings to recruit sub-standard people into the positions of responsibility & quality. They compromised everything the BPO Industry stood for! The HR People of a lot of BPO Companies thrived due to this illicit relationship with the outside recruitment people and hundreds of poor quality, inefficient and qualityless people were recruited to man the positions which should have been manned by those who 'Knew Things' or at the least knew '1+1=2!!!'
In the years of BPO Sunrise, when no other country was able to give what India did for it's customers, it was well assumed that anything would sink in unnoticed and without questions being asked! But, seeing this huge opportunity, other countries started preparations and they started to train their people to give the quality the foreign companies expect and need from Quality BPO Services! As years went by, those countries, armed with the quality built over the years, started to take away small chunks in the beginning and later large pieces from the cake India for a long time tasted alone - all these years our Indian HRs getting perks for recruiting the wrong & poor quality people, who performed pathetically, into the industry!
Now, the things have come to a full circle; what India once stood for - quality, competitive prices, efficiency etc. - other countries are offering, as the Indian BPO Industry wade through the quagmire of inefficiency, poor pricing and extreme lack of quality it has created for itself, taking all these years! Hundreds of jobs are lost; existing processes vanish into thin air; new processes come only by trickles! Yet, 'the people in the know' continue their stupor and 'the Quality HR People' in the companies do their best to continue their stupid practises to Upgrade Inefficiency & Incompetence! Let us all stand by the dying industry & hope the malady - which is a very large part of the present day BPO Industry itself! - disappear, somehow!!!
December 2008
At
last, the death is coming for the BPO Industry.......! Riding the waves all these years the point of acid
test is here! And surviving it and be the thing what it was/had been before the
test came is almost impossible! It’s well stated that we can not avoid the
Unavoidable! All these years the BPO industry has
been taking things for granted.
Almost all the people working in the industry took it for granted. Everyone thought of the industry as some sort of a
bush, thistle, shrub, grass or an unknown plant which is there and will be
there forever even though nothing is done to grow it! They confidently believed that it’s not even
important to think that its there!
The so called authorities who have been commenting on the industry in positive tones for eons - what are these authorities for other than commenting continuously on something?! - continue trumpeting over the greatness on the things in the industry! They keep saying about something that they think are the most important things about the industry! Everyone conveniently forgets what this industry basically is and why it came to India in such a BIG WAY! Even those who are there in the BPO industry and those who think they lead the society and nation think about this ‘Panacea’ for the root decaying deadly decease called 'Joblessness or Unemployment' as another 'Somehow Grown' shrub or plant which if seen is ok or else don’t mind.
People who even don’t know this plant which is a panacea, fish very powerful microscopes out of their deep pockets as a juggler does and point out to the public the microscopic organisms living on the surface of its leaves as something 'Very Dangerous' and declare that these microorganisms were the 'Real Reason' for the extinction of the 'Good Old Flesh Eating Dinosaurs! 'Media spread this news of 'very dangerous organisms existing on the surface of its leaves' all over the nation and people develop a new phobia named by the experts who found out these' Deadly Organisms' as 'BPO Phobia'! The much respected and knowledgeable teachers of all the colleges and universities stand together to spread this 'piece of information' about 'the organisms', and they, with ‘other thought leaders and social strategists’, and with the help of media declare this plant an evil!
Hundreds of thousands of people earn their livelihood from this industry; but they all forgot that it is efficiency, quality and the like things which are the most important things which should be maintained at any cost! They completely forgot the basic rule "Give Quality (work) & Take Quality (remuneration)! The personnel who were in the responsible positions of recruiting quality people did underhand dealings to recruit sub-standard people into the positions of responsibility & quality. They compromised everything the BPO Industry stood for! The HR People of a lot of BPO Companies thrived due to this illicit relationship with the outside recruitment people and hundreds of poor quality, inefficient and qualityless people were recruited to man the positions which should have been manned by those who 'Knew Things' or at the least knew '1+1=2!!!'
In the years of BPO Sunrise, when no other country was able to give what India did for it's customers, it was well assumed that anything would sink in unnoticed and without questions being asked! But, seeing this huge opportunity, other countries started preparations and they started to train their people to give the quality the foreign companies expect and need from Quality BPO Services! As years went by, those countries, armed with the quality built over the years, started to take away small chunks in the beginning and later large pieces from the cake India for a long time tasted alone - all these years our Indian HRs getting perks for recruiting the wrong & poor quality people, who performed pathetically, into the industry!
Now, the things have come to a full circle; what India once stood for - quality, competitive prices, efficiency etc. - other countries are offering, as the Indian BPO Industry wade through the quagmire of inefficiency, poor pricing and extreme lack of quality it has created for itself, taking all these years! Hundreds of jobs are lost; existing processes vanish into thin air; new processes come only by trickles! Yet, 'the people in the know' continue their stupor and 'the Quality HR People' in the companies do their best to continue their stupid practises to Upgrade Inefficiency & Incompetence! Let us all stand by the dying industry & hope the malady - which is a very large part of the present day BPO Industry itself! - disappear, somehow!!!
